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The Good Karma Shop is the trading name of The Good Karma Company (henceforth “The Good Karma Shop”, “our”, “us”), a company registered in Italy under registration number MI - 2647886. Our registered address is: Via Fioravanti 33, 20154 Milano, ITALY. These terms and conditions refer to the use of our website and services (, the “website).


Your use of our website is subject exclusively to the following terms and conditions. You will not use the website and/or place an order unless you fully accept the terms and conditions and disclaimers contained in this notice. If you do not accept these terms and conditions in full, you do not have permission to access the contents of this website and must stop using the website immediately. Your statutory rights shall remain unaffected by these terms and conditions.


Any contract with you arising out of your registration with our site or any order for any products you place with us and any contractual or non-contractual claims relating to the products, together with all our policies and procedures, will be governed by and construed in accordance to the laws of Italy and the courts of Italy shall have exclusive jurisdiction in relation to the same.




By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old. Once you have placed an order and we have received it you will receive an automated email acknowledging the receipt (‘order confirmation’). This email will contain all the information about your order, including price and estimated delivery date. You must immediately check all the details contained in the confirmation order and you are advised to keep a printed copy of the order. You are able to correct any errors in your order up to the point at which you click ‘submit’ on your order. The contract between us will be formed at that point.


Except in accordance with these terms and conditions, all purchases are non-exchangeable, non-refundable and non-transferable.


Appearance of the Products


The colours and material finishes appearing on the website are as precise as possible. However, as precise colour representation depends on your personal computer screen, we are unable to guarantee the exact colour of the product upon delivery.




Payment can be made by such payment cards as are stated on our site from time to time. As at the date of these Terms & Conditions, these are VISA, MasterCard, American Express, Maestro, Visa Debit and Visa Electron.


Payment will be debited and cleared from your account at the time your order is confirmed allocated and filled by us. If you withdraw your order or pre-order after placing it and before we have accepted it or we do not accept your order, this payment will be refunded to the debit or credit card as soon as possible.


When placing an order you are confirming that the credit or debit card that is being used is yours or that you have been specifically authorised by the owner of the credit or debit card to use it. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer.


If you are a customer whose credit or debit card is not denominated in the currency of the order, you should note that your card issuer may charge you for a currency exchange. You should check with your card issuer what you can expect to pay in your own currency before submitting your order.




The Good Karma Shop makes every effort to keep the site up-to-date but cannot guarantee that this site and its content is completely free of technical errors. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused. The Good Karma Shop’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by The Good Karma Shop to the customer, together with any postage costs incurred. The Good Karma Shop shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.


Privacy Policy


We respect the privacy rights of our online visitors and customers and recognise the importance of protecting the information collected about them. This privacy policy guides you through how we collect, store and use your personal data that you provide us with to enable our online visitors to be fully informed of our privacy policies.


Which information will be acquired and how we use it


We might collect your personal information including but not limited to your name and surname, postal address (for billing and delivery), email and telephone. When you make a purchase the details of each process within the order procedure will be registered as follows: name, the item/s purchased, delivery address, email address and payment details. Whenever there is an interaction with the website, information such as the IP address, the version and type of browser and operating system used are automatically acquired via the use of cookies (see below). On placing an order, completing a survey or sending us an email, we may use, store or otherwise process any personal information that relates to these activities and which identifies you to the extent reasonably necessary to provide the products and services that are available through our website to you by us. We may also use your personal data to manage and improve our business and site, to keep internal records and maintain reasonable archives, including anonymous statistical data about browsing actions and patterns.


In respect of any saved card details, we will only ever store the card type, the last four digits of the card used and the expiry date.


How your information is shared


Your information may, for the purposes set out in this privacy policy, be disclosed for processing to our group companies and employees, third party consultants, contractors or other service providers when providing services (including but not limited to IT support services) to us auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes, government bodies and law enforcement agencies and in response to other legal and regulatory requests.


We will not sell or trade your personal infomation. 




Cookie are pieces of information transferred to your computer’s hard disk from a website. They allow our website to store information about your browsing patterns, making the website more useful to you. Many major sites use cookies: in fact, they are commonly used throughout the internet to offer personalised services. Most browsers are automatically set to accept cookies. Each time you use our website, the cookie is accessed. This way, we can track the features you use and the pages and content that you view on the website to help personalise your experience. You may disable cookie support on your browser but be aware that by doing so, you will lose certain features that require a cookie to work properly. We may use the information collected by the cookie to provide us with various statistics without identifying any individual.


Changes to the privacy policy


This privacy policy may be subject to changes aimed at preserving and protecting the personal data which is provided to us by our users. Therefore, we ask that you periodically visit this area and review our privacy policy so you may be aware of any changes. Your use of the website implies the acceptance of the most current updated version of our privacy policy.


This privacy policy is not intended to and does not create or form part of any contract or create any contractual rights or amount to any representation to induce a contract. Your rights in relation to this privacy policy are limited to any non-contractual obligation of confidentiality we may owe you at law and any non-contractual rights you may have at law.

Communication & Marketing

If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail & post. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of The Good Karma Shop. All The Good Karma Shop members have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by clicking on the "unsubscribe" link in any email communications which we might send you.

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